Create failure tickets automatically

OpManager MSP Edition’s integrated ticketing module features “Automatic Ticket Generation”. When it comes down to it, OpManager’s primary duty is to report device failure, possibly causing an alarm. It is then the task of the helpdesk to create a ticket appropriately and dispatch it to the team. Now OpManager just walks the extra mile, with “Automatic Ticket Generation”.

Whenever devices go down or become non responsive, a ticket is automatically generated. Further, whom the ticket must be assigned to is also optionally configurable. This cuts down an extra step required to read alarms and consequently raise tickets, and also assign them within the queues.

FineNet, a hypothetical Managed Service Provider, notices that a MySQL Service is down. After a few seconds, the SMTP server exceeds the set threshold level. Alarms are generated. While traditionally the helpdesk would have to pack these alarm tickets and dispatch them to the right queues, OpManager now automatically creates the two tickets. Further, the MySQL service-down ticket is assigned to Gregory and the SMTP Server threshold ticket to George from the support team.

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