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SLA Management
You can now create and manage SLAs based on the availability of the managed devices. Assume that customer A wants an SLA assuring 99.6% availability for all the servers month after month. All you need to do is create an SLA in the MSP Center Plus by providing the following details.
SLA dashboardEvery SLA has a dashboard showing the agreed SLA details, SLA performance history, Availability distribution of devices covered in the SLA, list of devices that affect the SLA, the availability of devices covered in the SLA, and the outage history. Demo Video: How to add an SLA |
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