![]() ![]() ![]() |
You can perform the following alert actions:
Acknowledge: This option is useful for the
operators to pick up the problem and work on it. When you select an
alarm and click on Acknowledge button on top the alarms list, the
administrator/operator's name is populated in the technician's field.
Note: Alarms that are acknowledged can be excluded from being escalated
by configuring accordingly the alarm
escalation rule.
Unacknowledge: The assigned technician is removed and the alarm is back in the unassigned list.
Clear: You can click this to clear an alarm manually.
Delete: You can delete an alarm.
View History: Click on the alarm message to view
the alarm details and event history.
Adding Notes:You can add notes to the alarms to explain the steps you have followed to correct the fault or to give tips to the operator who is working on the fault. In the Alarm history page, click the Add Notes option.
![]() ![]() ![]() |