Alert Actions

 

You can perform the following alert actions:

 

Acknowledge: This option is useful for the operators to pick up the problem and work on it. When you select an alarm and click on Acknowledge button on top the alarms list, the administrator/operator's name is populated in the technician's field. Note: Alarms that are acknowledged can be excluded from being escalated by configuring accordingly the alarm escalation rule.

 

Unacknowledge: The assigned technician is removed and the alarm is back in the unassigned list.

 

Clear: You can click this to clear an alarm manually.

 

Delete: You can delete an alarm.

 

View History: Click on the alarm message to view the alarm details and event history.

 

Adding Notes:You can add notes to the alarms to explain the steps you have followed to correct the fault or to give tips to the operator who is working on the fault. In the Alarm history page, click the Add Notes option.

 


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