ServiceDesk Plus - MSP 7.5

MSP를 위한 헬프데스크

ServiceDesk Plus - MSP - MSP를 위한 완벽한 헬프데스크 솔루션

ServiceDesk Plus - MSP는 여러분이 여러분의 헬프데스크를 관리하도록 돕는 웹 기반 소프트웨어입니다. 또한, 거래처 관리, 요청서 관리 (트러블 티켓팅), 자산 관리, 구매주문서 관리, 계약 관리, 셀프-서비스 포털 그리고 지식 베이스를 제공합니다. ServiceDesk Plus - MSP는 효율적인 비용으로 하나의 모듈로 패키지화되어 있습니다.


ServiceDesk - MSP 흐름도

ServiceDesk Plus - MSP는 Standard와 Professional 에디션이 있습니다. 에디션 비교

Account Management

ServiceDesk Plus - MSP account management helps you effectively manage your customer accounts. ServiceDesk Plus - MSP also has multi-site support for each of your accounts. Each site can have its own Business rules, SLAs, Operational hours and more. Knowledge base and contracts are also account specific. You can also customize an account's login images and provide end-users with a personalized experience.

  • Service Level Agreements to set escalation levels for the SLA violations for each of your sites within your accounts
  • Account based knowledge-base system for users and technicians to search and add the troubleshooting documents. Knowledge-base is accessible by the requesters.
  • Self-service portal for users from your accounts to log their requests and search the knowledge-base. You can customize the logos on the login page for each account.
  • Account specific Contract management for managing asset maintenance contracts for each of your accounts
Helpdesk Management

ServiceDesk Plus - MSP help desk management gives you everything to manage your help desk requests effectively. It includes auto routing of requests, notifications, e-mail integration, LDAP, AD integration, custom request form, user survey, flash reports, help desk reporting.

IT Help Desk Software-Self Service Portal


IT Help Desk Software-Knowledge Base
Knowledge Base
  • Custom request forms help you create templates for different types of requests
  • Reduce your response time for requests through integrated knowledge base search functionality from the requests created.
  • Email Integration to handle all the help desk emails sent by the users
  • Notification alerts via email or sms, to inform users or technicians for request handling
  • Request scheduling to manage and track the preventive maintenance tasks
  • Active Directory integration to enable user authentication with single sign-on functionality
  • Request survey to know the technician competent level and user satisfaction level on request resolutions
  • Flash Reports to get a consolidated view on what is happening with your helpdesk
  • Help Desk Reports to schedule and review the reports based on Request-status, SLA-violation and many more from the list of default reports or to create your own custom reports

Asset Management

ServiceDesk Plus - MSP asset management helps you manage and track all the assets in your customer accounts. It includes integrated Asset Management, Purchase Management, Contracts Management along with Helpdesk(Standard Edition Features). The Asset management also comes with Software compliance & license tracking, Product Catalog, Asset Reports etc.

IT Help Desk Software-Asset Management
Asset Management

 

IT Help Desk Software-Asset Management
Asset Relationships
  • Asset scan to add all assets from your customer accounts
  • Track information pertaining to all the assets and relate each request to specific assets
  • Automatic asset discovery to detect and update the hardware and software changes periodically
  • Distributed asset scan to maintain information about assets from accounts and sites that are not directly reachable through the network.
  • Remote Control to access your customer's workstation for troubleshooting
  • Asset relationship to find asset dependencies
  • Dynamic asset groups to manage asset based on its properties
  • Product catalog to create and manage a comprehensive list of all the assets and product types
  • Software license management to track software usage, license violations and ensure compliance
  • Software license compliance to maintain accurate software information for software audits
  • Purchase management to track and manage IT purchases, Generate POs and automatically create assets from POs
  • Contract management to track support/maintenance contracts and lease agreements and get alerted when contracts are due for expiry

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