ServiceDesk Plus - MSP 7.5

MSP를 위한 헬프데스크

ServiceDesk Plus - MSP: Complete Help Desk for Managed Service Providers.

ServiceDesk Plus MSP는 고품질 서비스를 지향하는 자신들의 거래처를 효율적으로 지원할 수 있도록 웹 기반 헬프데스크와 자산 관리 소프트웨어를 제공합니다. 또한, 통합된 요청 관리, 거래처 관리, 자산 관리, 지식 베이스, 셀프-서비스 포털, 서비스 수준 정의, 원격 제어 관리 그리고 구매/주문서 관리 등 제공합니다. 이런 모든 모듈은 단일 패키지화되어 효율적인 비용으로 사용하실 수 있습니다.

Account Management
Asset Management

Provide services for multiple clients and accounts using a single application enabling users to access their specific accounts. Configure Account Specific Automations, Service Level Agreements, Knowledge base, Assets, Reports and much more.

Manage and control each of your clients' IT and Non-IT assets remotely and transparently with the Asset Management Module specifically designed for Managed Service Providers.

Problem Management
Change Management

problem management in ServiceDesk Plus - MSP helps to reduce adverse impacts caused by incidents and avoids the recurrence of problems related to these incidents. This primary focus on problem management is root cause analysis and elimination. The tool also helps in managing multiple incidents revolving around a single problem easily.

With the Change Management in ServiceDesk Plus - MSP implement changes in a controlled and structured environment which reduce the impact in systematic approach. This change management process goes through a complete approval cycle depending on the type of change.

Service Level Agreement
Remote Control

Meet your customers' expectations and achieve higher levels of customer satisfaction by providing quality and timely services using Service Level Agreements.

Avoid round trips to the desktop physically for diagnosing and resolving issues. Use the Remote Desktop Control Solution and gain access to the computers easily.

self Service Portal

Allow your customers to report and track their requests from the application and also diagnose basic incidents using the knowledge base, specific to each client’s account.

Get the visibility and control over your customers' accounts using a wide range of reporting options - more than 100 Canned Reports, flexible Custom Reports, easy-to-view Flash Reports and so on.

Purchased Management

Transform the Labels and Logos for each account and provide a personalized/professional look and feel.

Know what is being purchased for each account along with the expenses and relate them directly to CMDB using our feature-rich Purchase and Contract Management Module. Set notifications to be alerted about the contract expiry.

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