|
||||||
Fine Grain Authorization Help Desk Technicians using ServiceDesk Plus will have different access permissions and tasks to operate in the application. These access permissions are defined by Roles in ServiceDesk Plus. The roles are pre-defined access permissions assigned to different technicians by the administrator based on the job requirements. The lack of customization in the roles was a general inconvenience faced by help desk administrators over the years. The introduction of fine grain authorization will help administrators to customize the access permissions in a more advanced and detailed fashion. The new advanced Permission?levels enable the administrator to configure the access permissions for even minor operations by enabling a few check boxes |
||||||