ServiceDesk Plus 8.2

ITIL Ready Help Desk Software with Asset Management

When you need to get a report on what is happening with your help desk, instead of creating a report for every module or every single parameter, it will help if you could generate a single report that includes all the details of your help desk status.

ServiceDesk can now provide a consolidated view of all the different issues, the different category, all the technicians involved, the priority of each issue, the status of each issue, the SLA status etc in a single report sheet. You can filter these details for a per day basis, per week, month or quarter basis. You can also get reports for a specific parameter of choice, for example technician, by clicking the technician button. In such cases, you will be updated with a detailed split up for that parameter alone, example the technicians alone.

Flash Report
Help Desk Software
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