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Help Desk Reports
Reports play a vital role as far as a Help Desk product is concerned. Requests that are open, closed or overdue at any instant of time, the SLA violations that had happened, which person or department is sending the most number of requests & who is attending to the requests can all be known from the readymade reports generated by ServiceDesk Plus. Custom reports can be generated with the required data both in tabular format and matrix format.
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