ServiceDesk Plus 8.2

ITIL 헬프데스크 및 자산 관리 소프트웨어

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ITIL Overview: Configuration Management Database

Configuration Management Database (CMDB)

CMDB is a centralized repositary that holds all the information about all the assets. Each asset is uniquely identified and tracked as a Configured Item. CMDB also manages the relationship between the CIs.

Discover Assets:

ServiceDesk Plus helps you to discover all your IT assets such as workstations(windows, Linux and apple Mac), printers, routers, switches, and access points and get all the asset and asset details in one place. ServiceDesk Plus helps you to assign asset id and asset name to uniquely identify assets.

Detailed Asset Inventory

The detailed discovery provides detailed information such as model number, asset state, and detailed asset configuration and inventory

Software Library

ServiceDesk Plus discovers all software installed in your organization and builds a software library to track licenses. It allows you to get quick reports on purchased versus installed software and rarely used paid software that helps you streamline software license management.

Asset Relationships

ServiceDesk Plus helps you to define and manage relationships between assets. ServiceDesk Plus offers three type of relationship that you can use to denote relationship between assets.

  • Connection
  • Usage
  • Container
Asset Relationships
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