Monitor your entire IT infrastructure using OpManager,
a powerful Network Monitoring
Software that is tightly integrated with ServiceDesk Plus.
OpManager detects fault and performance problems in your network
and through integration with ServiceDesk Plus, enables automatic
creation of incidents based on pre-defined error conditions.
This alerts the appropriate ServiceDesk Plus technician to
take corrective action.
Features
Auto ticket generation on failure of network devices or
notifications sent by any application.
Automatic case routing to the appropriate technician.
Centralized tracking of all network failure related tickets.
Instantaneous notification of network failures enables
IT to ensure maximum Infrastructure availability.
Benefits
Ability to create Ticket Profiles that can be applied
to several devices.
Ability to specify category, severity and technician information
at the time of creating the profile. This eliminates the
need for the Help Desk analyst to manually look at the ticket
and then assign it to the appropriate technician.