ServiceDesk Plus 8.2

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ServiceDesk Plus´Â LAN, WAN ±×¸®°í VPN¿¡ ¿¬°áµÈ ¸ðµç ¿öÅ©½ºÅ×À̼ÇÀ» ½ºÄµ ¹× °¨»çÇÕ´Ï´Ù. ServiceDesk Plus´Â ¾×Ƽºê µð·ºÅ丮·ÎºÎÅÍ ¸ðµç À©µµ¿ì ¿öÅ©½ºÅ×À̼ÇÀ» ½ºÄµÇÕ´Ï´Ù. ¶ÇÇÑ, ³×Æ®¿öÅ© ½ºÄµÀ» ÅëÇØ ÇÁ¸°ÅÍ, ¶ó¿ìÅÍ ±×¸®°í ½ºÀ§Ä¡¿Í °°Àº ´Ù¸¥ IT ÀÚ»ê°ú ¸®´ª½º ¿öÅ©½ºÅ×À̼ÇÀ» °Ë»öÇÕ´Ï´Ù. »ó¼¼ÇÑ ½ºÄµÀº ¸ðµç ¿öÅ©½ºÅ×À̼ǿ¡ ¼³Ä¡µÈ Çϵå¿þ¾î¿Í ¼ÒÇÁÆ®¿þ¾î¿¡ ´ëÇÑ »ó¼¼ÇÑ Á¤º¸¸¦ Á¦°øÇÕ´Ï´Ù. Asset Managers´Â ¿öÅ©½ºÅ×À̼ÇÀ» °¨»çÇÏ°í °ü¸®¸¦ À§ÇØ Çϵå¿þ¾î¿Í ¼ÒÇÁÆ®¿þ¾î º¸°í¼­¸¦ Á¦°øÇÕ´Ï´Ù.

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ServiceDesk Plus´Â º¸´Ù È¿À²ÀûÀÎ °ü¸®¿Í Á¦¾î¿¡ ÃÊÁ¡À» ¸ÂÃß¾î ÀÚ»ê ±×·ìÀ» »ý¼ºÇÕ´Ï´Ù. ¿©·¯ºÐÀº ¿ëÀÌÇÑ ÀÚ»ê °ü¸®¿Í ÀÚ»ê ¼Ó¼º¿¡ ±â¹ÝÇÏ¿© Á¤Àû ¶Ç´Â µ¿ÀûÀ¸·Î »ý¼ºÇÒ ¼ö ÀÖ½À´Ï´Ù. Á¤ÀûÀÎ ±×·ìÀ¸·Î ¿©·¯ºÐÀº ´Ù¸¥ ¼Ó¼ºÀ» °¡Áø ÀÚ»êÀ» ¼±ÅÃÇÒ ¼ö ÀÖ½À´Ï´Ù. µ¿Àû ±×·ìÀº ƯÁ¤ Á¶°Ç¿¡ µû¶ó ÀÚ»êÀ» ±×·ìÈ­ÇÒ ¼ö ÀÖ½À´Ï´Ù.
  • Static groups helps you group different assets such as Windows XP machine, one Linux box and a printer to form a static group say QA team

  • Dynamic groups helps you classify asset based on their properties such as, All windows XP workstations, all workstations with less than 1 GB RAM, workstation with Intel Mobile Centrino processors and so on

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Track Assets - Track Asset Owners
ServiceDesk Plus's Auto-Assign helps you to quickly assign workstations and the most probable owners based on their login status. The auto-assign helps you eliminate manual workstation and owner association by over 80%.
Track Assets - Track Asset Management

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OS Á¤º¸, CPU Á¤º¸, ³×Æ®¿öÅ© Á¤º¸, ÇÏµå µð½ºÅ© Á¤º¸ ±×¸®°í RAM ½½·Ô Á¤º¸¿Í °°Àº ³×Æ®¿öÅ©¿¡¼­ ¿öÅ©½ºÅ×À̼ǿ¡ ´ëÇÑ Çϵå¿þ¾î Àκ¥Å丮 º¸°í¼­¸¦ Á¦°øÇÕ´Ï´Ù. ¼ÒÇÁÆ®¿þ¾î Àκ¥Å丮 º¸°í¼­´Â ³×Æ®¿öÅ©¸¦ ÅëÇØ ¿öÅ©½ºÅ×À̼ǿ¡ ¼³Ä¡µÈ ¼ÒÇÁÆ®¿þ¾î Á¤º¸¸¦ Á¦°øÇÕ´Ï´Ù. ÀÌ´Â ±¸¸ÅÇÑ ¶óÀ̼±½º¿Í ½ÇÁ¦ ¶óÀ̼±½º ¼ö¸¦ ÃßÀûÇÕ´Ï´Ù.
Track Assets - Detailed Hardware Report Track Assets - Detailed Software Report
AuditÀÌ º¸°íÇÏ´Â ¼¼ºÎ»çÇ×Àº ´ç½ÅÀÌ ´ç½ÅÀÇ ³×Æ®¿öÅ©¸¦ °¡·ÎÁö¸¥ ºÐ¸®µÈ º¯È­[Àܵ·]·ÎºÎÅÍÀÇ Á¤º¸¸¦ °ËÅäÇÏ°í ±íÀº ÅëÂû·ÂÀ» ¾ò´Â °ÍÀ» µ½½À´Ï´Ù. »ó¼¼ÇÑ Workstation Audit History´Â º¯È­[Àܵ·]¿¡ ÀÇÇØ º¸°íÇÏ°í ½Ã°£Ç¥´Â ´ç½ÅÀÌ ´Ù¸¥ ÀڷḦ ÅëÇØ Ç×ÇØÇÏ°í Ưº°ÇÑ »ç°ÇÀ» Á¤È®È÷ °¡¸®Å°°Å³ª Asset º¯È­[Àܵ·]¸¦ ÃßÀûÇÏ´Â °ÍÀ» µ½½À´Ï´Ù.

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Track Assets - Audit History
»ó¼¼ °¨»ç º¸°í¼­´Â ¿©·¯ºÐÀÇ ³×Æ®¿öÅ©¸¦ ÅëÇØ ºÐ¸®µÈ º¯°æÀ¸·ÎºÎÅÍ Á¤º¸¸¦ ¼öÁýÇÕ´Ï´Ù. º¯°æ¿¡ ÀÇÇÑ »ó¼¼ ¿öÅ©½ºÅ×ÀÌ¼Ç °¨»ç ÀÌ·Â º¸°í¼­¿Í ŸÀÓ¶óÀÎÀº ÀÚ»ê º¯°æ ÃßÀû ¶Ç´Â ƯÁ¤ À̺¥Æ®¸¦ ÇÎÆþ ±×¸®°í ÀÌÁ¾°£ µ¥ÀÌÅ͸¦ ÅëÇØ ³×ºñ°ÔÀÌÆ®ÇÕ´Ï´Ù.

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