VQManager

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-Julian Fletcher, ConvergenceGroup.
 
VoIP Troubleshooting

Many organizations that have gone in for quick VoIP deployments are taken aback with the voice quality experience as compared to their traditional voice communication services. The good news is that VoIP quality issues or failures can be diagnosed and corrective measures can be taken appropriately. VQManager, with its call-centric approach to quality monitoring, strips down individual calls to the packets that are exchanged between participating endpoints. Quality trends are displayed for the caller and the callee during a call and the storing of all quality statistics allows for history analysis.

Here are a few questions that could arise:

Q) Hey, I hear nothing! Please check on my call NOW, as I speak.

Q) Did the poor quality originate from the call originator's end or the call receiver?

VoIP Call QoS Trend

Q) Why was the call terminated unsuccessfully?

Q) I need the detailed raw SIP, H.323 and Skinny packet view to further trouble-shoot

VoIP call flows

Refer to All about calls in the VQManager Help document for more on the call details provided by VQManager.

VoIP Monitoring